Your customer voice librarian. Hears every call, reads every chat, and tells you what your customers are actually saying.
Reviews on the site. Complaints in support tickets. Comments on Instagram. A thousand WhatsApp messages. Return reasons buried in the CRM. And the call your CX agent took yesterday in a language nobody on the leadership team speaks.
The signal is everywhere. By the time the team gets to the next meeting, it has been filtered through one person's memory of one bad week.
The customer voice should be the loudest voice in the room. Not the hardest one to hear.
An end-to-end customer voice library. She takes the inputs, transcribes them, tags them, and makes them queryable for anyone on the team.
Every customer call auto-transcribed in the original language and translated. Searchable line by line.
Reviews, chats, DMs, complaints, return reasons. Pulled in continuously, tagged automatically.
One place where every customer voice sits. Tagged by topic, sentiment, product, channel, market.
"What are people saying about the new pricing?" Answer in seconds, with the quotes.
The five things customers keep repeating. New objections after the price change. Product details people keep getting wrong.
Connected to every channel a customer touches. Examples below — she adapts to your stack.
Examples, not limits. If a customer reached you there, she's there.
A 15-minute conversation. We'll show you what your customers have been saying that the team hasn't heard yet.
Talk to us